Flipkart — Voltas AC/ cancelled order- no status update even at 8th day

Flipkart — Voltas AC/ cancelled order- no status update even at 8th day

G Garima1503 from Bengaluru, Karnataka Mar 18, 2022 Mar 25, 2022 This thread was updated on Mar 25, 2022

Ordered voltas 2in1 convertible 1.2 Ton AC on 11 march at 5pm along with stablizer. We cancelled stablizer by 7pm same day due to huge difference in delivery dates of both the products, and realized both the items were cancelled due to single order. We immediately started following up with flipkart helpline, and the joirney of vague responses started. We were given a timeline of 24 hours on 11march 7pm. We followed up again at 3pm next day, again given a timeline till 8pm. Spoke with ashish, some senior who again gave a vague timeline of 48 hours. Next day again we called- the helpdesk people asked us to hold and after waiting for 5/7 minutes the calls were disconnected. It’s 8th days and we have been just waiting for an update on our cancellation status. When it has taken so many days to just change status from ‘cancellation requested’, i wonder in how many months i shall receive my refund. The resources are just not helping and we are totally shocked to see such pathetic services from a known brand. Wondering on what basis this company is even getting funding! Please resolve my issue and initiate refund at the earliest. Was this information helpful? No (1) Yes (0)
Flipkart customer support has been notified about the posted complaint. Verified Support Mar 20, 2022 Flipkart Customer Care's response We will revert on it. Mar 25, 2022 Updated by Garima1503 When is this going to be resolved? It's been 14 days that i have not received any status update on my order.
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Garima1503

from Bengaluru, Karnataka

Mar 21, 2022

You social media resource - Riya Sharma reached out and in a stern tone told us that our issue will be resolved by 21st March. We are not getting any calls from 'customer care' section of your company, rather we are just getting calls to be told that it would take another 48 hours, or do whatever you want types! I am so shocked to see the audacity of your customer care resources who are seeing the customer is irate and yet they are asking 'is there anything else?'. You guys have been harassing us for a simple issue which could have been resolved in a day! It's been proper 10 days and we are waiting for the status to be changed to 'refund initiated'. We had plans to purchase AC for my parents 10 days back, and by the pathetic brand service that you had given, all my plans stand ruined. This is the last service i have had with flipkart and will ensure to spread this feedback to most people around me, so no one has to face such harassment!