[Resolved] Flipkart — Withholding refund on 2 cancelled orders (total amount Rs.1,02,476)

[Resolved] Flipkart — Withholding refund on 2 cancelled orders (total amount Rs.1,02,476)

R rubyj from Mumbai, Maharashtra Apr 17, 2022 Apr 21, 2022 This thread was updated on Apr 21, 2022

I had placed two orders, which I later cancelled and haven't received refund yet it has been over 12 days; even after numerous calls and messages. Flipkart's seller partner Omnitech retail is trying to defraud me by withholding refund in the event of order cancellation. The seller owes me Rs, 1, 02, 476. For the first order (OD[protected] i have only received a partial refund, refund for hindware nevio plus chimney is still pending (Rs.12, 255). As for the second order OD[protected]Amount Rs. 90, 221), cancellation happened within 5 minutes of placing the order. And the refund has not even been initiated 12 days later. After speaking to 7 executives, i finally managed to get an executive to raise tickets. Since then i am simply waiting for a resolution and flipkart escalation team is asking for more and more time to get the seller partner to return my money. I have written an email to the CS head and [protected]@flipkart.com but as expected not response or resolution has been received so far. I have been a plus member for some time now and this is the first time that a seller is trying evade a refund, shameful!. And since flipkart is the intermediary and my transaction was with flipkart, the company is equally responsible for the fraud and liable. Was this information helpful? No (0) Yes (0)
May 4, 2022 Complaint marked as Resolved Complained to national consumer helpline and state Greivance helpline. Received refund ater 25 days. Flipkart customer support has been notified about the posted complaint. Apr 18, 2022 Updated by rubyj Update flipkart needs more 5 days to resolve a simple refund issue on a cancellation. That would may it 17 days. Pretty sure i won't recommend flipkart for big appliances to anyone. Amazon has better buyer protection policies. Flipkart enables fraudulent practices. Apr 20, 2022 Updated by rubyj Update it's been 15 days i have spoken to people from customer service, Greivance and escalation team all of them blame other departments and tell me the complaint has not been raised properly and that they will do it in 24 hours. But since then many 24 hours have passed and i can't get a refund on a cancelled order. Also when i tell them that i will have to seek legal representation they tell me its my right to do so but there is not much they can do to resolve the issue because it's a higher level failure. Safe to say most of their staff is either untrained, unintelligent and/ or incompetent. So i am left with no choice but to seek legal help. Final note Flipkart has failed to resolve my issue. And since my over 1 lac rupees is stuck with the seller or flipkart for 15 days and i have to go to consumer commission or civil court to recover this money and punitive damages. Apr 21, 2022 Updated by rubyj Proof of payment made to flipkart. Only partially amount has been received. Total amount witheld by flipkart Rs.1, 02, 476.
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rubyj

from Mumbai, Maharashtra

Apr 17, 2022

Flipkart customer service is so incompetent and incredibly helpless. They call and keep asking for 24 hours, 5th time in a row. Looks like they don't have any legal understanding with their partner seller (omnitech retail), whi ch is why the seller is evading refund payment on a simple cancellation for over 12 days and tarnishing flipkart's reputation.