[Resolved]  Flipkart — Worst ever! and here after: Man you need tremedous improvement in your design.

Address:

Bangalore, Karnataka

Dear F'kart, This is my worst experience with Flipkart and I do not plan to have any more purchases from Flipkart, feel like being cheated. -For the first time in last 25 years I have missed sending a gift to my mom on her birthday. -Your logistic partners are equally worthless as your customer support. Not sure who are they to take a decision to cancel my order. And how Flipkart accepted the cancellation without calling me once to check if at all I wish to cancel or not. -Customer support is worthless/clueless and they do not know what to do. All they know is give us 48 hrs we will get back to you. After repeatedly pleading to not return my package they returned it. 1. 30th May I had called support after not getting the delivery for 15 days, they said we will reassign the delivery and it will be delivered in 48 hrs 2. After 48 hrs no body called or checked. 3. Repeatedly I had asked the person to update details of our conversation so that I do not have to explain the situation to the next analyst (Normally people hate call centers for this and even after reminding him of his job, he did not feel like updating the summary of our discussion.) 4. on 1st June when I called the lady was clueless and again asked me to wait for 48 hrs. 5. On my request to handover the phone to a supervisor she did that. 6. Supervisor shocked me saying your request has been cancelled and you will not receive it. Please place your order again!!! 7. Not sure what happened in 5mins that the supervisor could see that it has been cancelled but the analyst could not see that? 8. None of the support staff had a clue what Flipkart was doing for 48hrs from 30th May when I had called in for checking the status. 9. The local contact number for your so called logistic partner does not work and they do not receive the call on the landline . (You can definitely try your lungs out but no one will receive) 10. The funniest of all updates is what your logistic partner says "Consignee Refused To Accept ". I paid for this and I refused to accept. How generous of me! 11. on 23rd and 25th May logistic partner did not find consignee at home and surprisingly on 26th may they say "Consignee'S Address Unlocatable/Landmark Needed". Please ask they where were they trying to deliver it on 23rd and 25th May. A real joke and I am areal fool to wait for 20 days to get a delivery. Crazy me and lucky you! Have a nice business and hope we don't cross our path ever again and I will ensure my friends and family are also aware of these and be careful of the fake and false promises from "FLIPKART" Ex Customer