Flipkart — Wrong brand and faulty "shakti pump air coolers solar fan set 12 volt big dc motor"

Address:	New Delhi, Delhi
Website:	www.flipkart.com

I have purchased a DC fan motor of “Shakti” brand from FLIPKART but the motor was faulty and was not in any way usable because the wiring was broken from inside. Moreover the motor delivered was actually labeled with a paper sticker on it which reads “Diamond” and date on it was manipulated by the seller or courier person. I requested replacement and courier boy from E-Kart refused to replace saying that the motor is old and not of brand “Shakti”. I told him that this is the actual problem that the product delivered was wrong and even faulty. But he refused to replace like he had come pre-determined to ignore the fact. I again requested return and received message from Flipkart that they did not have the product with any of the sellers and unable to replace and offered refund for the product for which I also provided my bank details. Their executive called me and verified the bank account number and told that their courier partner will pickup the product by tomorrow and then within two business days you will get the refund. The boy from E-Kart came and refused again saying the same thing. Now the last thing I did was that I wrote to flipkart that this was clearly a fraud by seller/courier partner and It is not about getting the refund for the product but I was expecting to see action against the seller/courier partner who has intentionally sold the wrong and faulty product. They can keep the refund. Now after that I received two messages 1) that the courier partner will pickup the product and 2) that your return request has been cancelled because you decided to keep the product. I am enclosing here everything I have about the product.
Anyway after this event I have deactivated my flipkart account hoping there is not going to be any action against the wrong doers because this fraud seems to me well managed with help of flipkart itself.

Purchase Link from Flipkart
https://www.flipkart.com/shakti-pump-air-coolers-solar-fan-set/p/itmegw4khcr999m7