Flipkart — wrong colour received seller have no return policy

niteshvw

from Hyderabad, Telangana

Address:

www.flipkart.com

Flipakrt order id : order no :od[protected]

I have ordered on 23 rd june 2020 n recieved the wrong colour pvc wallpaper on 28 june 2020, i have raised query i want grey colour or return the product n money back after multiple replies in 20 i get reply from the flipkart team seller have no return policy we cant do anything
I have attached images in order where it shows which colour i ordered iln i recieved white

Order id : order no :od[protected]
Order quantity 4 pvc wallpaper roll, total amount 956rs
Please help me to get return product or colour change white colour is of no use

+3 photos

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2020

Flipkart Customer Care's response Hi,

We understand your concern that you'd like to return your product 'WOLTOP EXTRA LARGE PVC WALLPAPER STICKER' as its received different colour according to you.

We are sorry that it’s taken us longer than expected to respond to your email due to high contact volumes we’re experiencing at the moment and for all the trouble you had to go through.

As we looked up your order details, we found that this product was delivered to you on 28 Jun 20, 05:23 PM and it belongs to the 'No Return ' category because of which the seller will not be able to fulfill your request.

To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy

We would like to thank you for your understanding and continued trust. We do appreciate your cooperation at this moment.

Jul 22, 2020

Updated by niteshvw U r same copy pasting, how seller got right to send which colour he wants, i[censored] cant return i Am asking u to colour change, seller sended by his wish how it will work, u guys have brain or not ?