flowershop18 — very inferior quality product product

Address:

New Delhi, Delhi

I have ordered a flower bouquet in this site flowershop18.com.to be delivered in Hyderabad It was a anniversary greeting wisher to my spouse. But the product they have shown in site and the product delivered were not at all matching and the flowers were dry and dead, the quality of materials used in bouquet was very much inferior and also some kind of pest ridden leaves. My spouse have to return back the product as it was most likely to accept the same. I made a complaint to their customer care people. I have took the pictures of product they have delivered and send them to them for their verification, But They are most stubborn answers given by them. What ever was delivered should be accepted the product will differ and may not match the product shown in their site. They have initially said they will check my complaint and refund me 80% of amount, but later changed their stance and not ready to give me any refund. So, I want to complaint on this site "flowershop 18.com" who duping the people with the products which are not actually delivered by them.