[Resolved] Fly Mantra — Flight booking refund | |||
From: Fazil Sent: 13-02-2014 11:00 To: Fly Mantra Care; [protected]@flymantra.com Subject: RE: Your Booking Under Process - FLY29018212 Pl send transaction copy immediately. Its already 15 days over from date of booking and you committed 3-4 days. Do my refund on urgent basis. Fazil From: Fazil Sent: 09-02-2014 19:34 To: Fazil; Fly Mantra Care; [protected]@flymantra.com Subject: RE: Your Booking Under Process - FLY29018212 Pl update the status of refund, it was already 10 days over from day of booking. Kindly do the needful immediately with out fail. Thanks Fazil From: Fazil Sent: 07-02-2014 09:13 To: Fly Mantra Care; [protected]@flymantra.com Subject: RE: Your Booking Under Process - FLY29018212 Dear FLymantra team, Pl go through trailing mail. My failed transaction refund suppose to be done on or before 4th feb. But till now there is no response from your team. Kindly do the refund immediately. Fazil From: Fazil Sent: 05-02-2014 09:08 To: Fly Mantra Care Subject: RE: Your Booking Under Process - FLY29018212 Pl update refund status. Fazil From: Fazil Sent: 04-02-2014 09:20 To: Fly Mantra Care Subject: RE: Your Booking Under Process - FLY29018212 Dear Deb, The amount not yet credited. Pl do immediately Fazil From: Fly Mantra Care Sent: 29-01-2014 09:11 To: abdul fazil Subject: Re: Your Booking Under Process - FLY29018212 Dear Sir, Greetings from Fly Mantra ! Apologies for the issue, Since our system is getting upgraded that time. We have rejected the booking and refunded the full amount, Please allow 3-4 Working days for the amount to gets credited back. Thanks Deb On Wed, Jan 29, 2014 at 4:10 AM, abdul fazil <[protected]@yahoo.com> wrote: Dear Team, I have booked GO AIR flight ticket for 29th Jan (Mumbai to Chennai) through fly mantra, details attached. Even after 2 hours of booking, we didn't get PNR number. Hence we taken counter ticket at airport. So kindly look in to this and refund the amount at the earliest. Thanks Fazil Mob: +91 [protected] [protected][protected]---- On Tue, 28/1/14, Flymantra.com <[protected]@flymantra.com> wrote: Subject: Your Booking Under Process - FLY29018212 To: [protected]@yahoo.com Date: Tuesday, 28 January, 2014, 2:32 PM Dear Shaik Abdul Rahiman Thank you for booking your air ticket with Fly Mantra. We wanted to update you that your ticket booking is under process and you should receive your E Ticket within 30 minutes. If you have created an account on our website, You may also check the status of your ticket on the "My Bookings" Section. Your Booking ID is FLY29018212 Best Regards, Support Team Fly Mantra Ph: [protected] : Please send your feedback to [protected]@flymantra.com -- -- Team Fly Mantra Call Center : 91 [protected] India: E 160 Sector 63 Noida 201301 Australia: 17 Orana Pl Parkinson QLD 4115 USA: 10685 B Hazelhurst Dr# 7554 Houston TX 77043 Singapore: 120 Telok Ayer Street Singapore 068589 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
I booked a ticket from flymantra.com on 15th augest. My booking Id-FLY15086106 from Kolkata to Agartala for 15th September. My ticket price was Total Amount - Rs.1277/-.I paid that amount and confirm of my payment
also they send me this massage "Thank you for Booking with Fly Mantra. Your Booking ID is FLY15086106.Your Booking is UNDER PROCESS. You will receive the E Ticket and SMS within 30 Minutes." But after 30 minutes past they did not provide me that ticket. I send a e-maill to their address, but they did not reply me after that incident I wanted to call to their customer care number but after first ring call was automatically disconnected.
After next day they send me this maill "You have made a booking on our portal and due to last minute fare change we could not issue the ticket. The fare has been increased and you would need to pay ₹1150 in order
for us to complete this booking. Please click Make Payment to complete the transaction. Alternatively we can refund the amount which you have paid to us into the same Card/Account which you used while booking." After got this maill i send a maill to their address for refunding my ticket booking amount. Still now they do not send me any reply through maill or call and they do not give my refunded amount. Even i try to call their customer care number but they receive my call and say all customer care representative busy and disconnected the call
automatically.
also they send me this massage "Thank you for Booking with Fly Mantra. Your Booking ID is FLY15086106.Your Booking is UNDER PROCESS. You will receive the E Ticket and SMS within 30 Minutes." But after 30 minutes past they did not provide me that ticket. I send a e-maill to their address, but they did not reply me after that incident I wanted to call to their customer care number but after first ring call was automatically disconnected.
After next day they send me this maill "You have made a booking on our portal and due to last minute fare change we could not issue the ticket. The fare has been increased and you would need to pay ₹1150 in order
for us to complete this booking. Please click Make Payment to complete the transaction. Alternatively we can refund the amount which you have paid to us into the same Card/Account which you used while booking." After got this maill i send a maill to their address for refunding my ticket booking amount. Still now they do not send me any reply through maill or call and they do not give my refunded amount. Even i try to call their customer care number but they receive my call and say all customer care representative busy and disconnected the call
automatically.
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Need eticket of confirmation (PNR) FLY15076161 BOOKED ON 15.7.14 & 12789 has been deducted from my account pls reply soon thank you
Regards
DINESH
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