[Resolved]  Fortis Healthcare — Dr. Ravul Jindal's forcible detention of patient and over charging after failed surgery

Address:House no 179 sector 4 panchkula haryana 134112

I Dr. S. K. Dhir UHID no - 6827324 am on hemodialysis since 2017 at fortis mohali.
On 7/7/22 i underwent a double vessel CABG durgery at fortis under Dr T. S. Mahant that was successfull as far as the heart was concerned.
However Firstly, during my stay at fortis i suffered radial artery blockage by the staff who in the process of inserting radial line caused radial artery thrombosis. Secondly, i suffered ulnar nerve neuropathy at the hands of the untrained staff who in the process of securing i/v line damaged the ulnar nerve. Thirdly, i sufferred tibial neuropathy due to negligence of junior surgeons who operated upon the left leg for harvesting the saphenous vein graft, damaging the tibial nerve in the process.

Nevertheless, I was somehow trying to recover from the shock and trauma of CABG and the complications that were incurred by the negligent junior surgeons and inexperienced staff of fortis, that in March 2023 my left leg from which the saphenous graft was harvested started developing multiple non healing foot ulcers.

Thereafter i consulted Dr. Ravul Jindal for the same for which after reviewing both leg Arterial CT Angiogram he recommended left femoral angioplasty which included ballooning and stenting of the left femoral artery. The surgery was planned and after getting clearences and PAC i was operated under spinal anaesthesia on 8/5/2023. However during surgery Dr.Ravul Jindal, after attempting 3 times the access to the femoral artery was not successful. Then via the fistula left arm he reached the femoral artery but as it was calcified to an extent that no stent could be passed through it he was not able to do angioplasty. The result of which the operation was aborted and i was shifted to the ICU. My family was informed that as there was no space for insertion of the stents so we did "ballooning" of the femoral vessel and amputated the medial half of the left foot so as to remove the gangrenous part.

However, i am unable to understand that in such a situation when there is no space for stent to pass how can ballooning even be practically possible and if stenting had to be aborted, without any future vision, the whole foot was not amputated for which a prior consent was already taken and which could have resulted in a better prognosis as discussed with the doctor before surgery. Even after the aborted surgery no information was given regarding any future plan of action. Therefore as i was stable the next day i got myself discharged as there was no use of staying in the hospital.On discharge the fortis hospital charged me full package that included stent insertion. I argued that since the stent were not used the cost of surgery should be revised to which Dr.Ravul Jindal gave a lame explanation that we did balloonong of the femoral artery instead of stenting. The MD of fortis also said that we will not allow discharge unless you pay the dues even if the surgery has failed which was equivalent to forcible detention.

My argument is that firstly, we paid for stents and without any intimation how can the surgeon do ballooning and give an excuse for fleecing the same cost of surgery. Secondly, it shows sheer incompetence and lack of good will on the part of the surgeon as ballooning instead of improving would result in further intimal injury of the vessel resulting in aggravation of the ulcer formation of leg that resulted eventually. Thirdly, an artery through which even a thread cannot pass how can you claim to do ballooning.

When i followed up for the dressing of the left foot after a gap of one day. At the visit i was informed that the foot was not improving so we need to apply the VAC (vaccum assisted closure) suction apparatus machine on the amputated medial half of forefoot giving an assurance that it will recover the foot in 10 days. On applying VAC device just after 3 days the pain and the swelling started increasing in the lower leg. On follow up, i was informed that we need to amputate the leg below knee. Such is the incompetence of Dr.Ravul Jindal that he is not confident on his own treatment and keeps fleecing money from the patients on the grounds of inefficient treatments, amputating the limb step by step so that his targets can be met qith. This is how he and his team harassed a patient who himself is a doctor. And i am unable to even imagine how he would be harassing the general public who have no knowlege of medical line and can never think of raising a complaint against the brand of fortis hospitals.

Getting guidance from a senior faculty i went to a general surgeon who immediatly operated upon me with an above knee amputation under local anaesthesia as i was going into sepsis. And now after 6 months of amputation i am posting this article so that the way Dr.Ravul Jindal's inefficient treatmemt and professional incompetence led me to loose my leg, no other person falls into this trap of Dr. Ravul Jindal and fortis hospital. A below knee amputation got converted into an above knee amputation because of lack of appropriate treatment at the right time by the hands of Dr.Ravul Jindal and his money fleecing team.
Kindly look into the matter as any compensation given cannot bring my left limb back and now at the age of 72 years i have to lead a crippled life thanks to Dr Ravul Jindal and his excellant team. My concern is to expose out the true picture of Ravul Jindal and fortis hospital so that people reading this don't fall prey at their hands.
Thanks and regards
Dr. S. K. Dhir
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Jan 24, 2024
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2023
Fortis Healthcare Customer Care's response
Dear Abhay,

We sincerely regret the inconvenience that you have experienced. We request you to email us your concern along with contact details at [protected]@fortishealthcare.com so that we can reach out to you at the earliest.

Warm Regards,
Fortis Healthcare
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