Frank Ross Pharmacy — Ill behaviour and mismanagement at the medicine counter of IIT Kharagpur campus hospital

Address:

Paschim Medinipur, West Bengal

Dear Concerned, I am a research scholar at Indian Institute of Technology Kharagpur. About an hour back, I went to our campus hospital due to my illness. As an institute student, we are entitled to receive the prescribed medicine free of cost from the medicine counter operated by Frank Ross Pharmacy inside the campus hospital premises. As usual I submitted my medical book to receive the prescribed medicines from the counter. Following points may be noted after depositing my medical book at the counter: 1. Out of three medical counters (one for students, one for staffs and other for pensioners/cash purchase) only one counter was opened (counter for staffs). 2. After waiting for about 30 minutes, a person (Mr. S. Dey) called my name in full volume for 5 times without any pause (as if I should be there immediately at the counter within fraction of seconds). I asked him in a smiling face that I have arrived at the counter within 2 seconds after calling my name, what's there to shout so much? He told that I was not responding. 3. He told that he did a great job for me that, the doctor has wrongly prescribed 60 "celil 500" instead of "celin 500", and celil 500 is an antibiotic, in this way he claimed that he saved my life by not giving me 60 antibiotic!! I really do not know with my limited knowledge that which antibiotic is called "Celil 500"?? 4. I took medicine from this counter for multiple times in last five years, every time they provides an environment friendly carry bag. So we usually do not carry our own bag with us while going to hospital. I asked that fellow for a carry bag. He "advised" me that next time I should go there with my own bag!! I have no problem to carry my own bag. But it should be intimated/ should be written at the medicine counter. 5. Finally after coming home I noticed that out of 30 capsules issued from counter, three are discolored: probably not in condition to consume! I would not bother to write this complain if this would have been a grocery shop. This kind of strange and rough behaviour with sub-standard product is not expected at a medicine shop counter, where people does not usually go with good health. Waiting for your kind response. With Best Regards, [protected][protected]---- Sumit K Chattopadhyay Research Scholar, Dept. of Electrical Engineering IIT Kharagpur Mobile No.: +91 [protected] N.B.: I will not be in India during 28th OCT 2014 to 5th NOV 2014. Requesting the concerned authority not to contact me during this period.