[Resolved]  Fullerton India Credit — violating rbi guidelines and it policy (harassment)

Address:6th Floor, 601, B Wing, Supreme IT Park, Supreme City,Powai, Mumbai,

Hi Team,
I am Shreyas Pillai, I've taken a loan from Fullerton India Credit Company Limited, Loan Account no - [protected]
Because of financial hardships and I was unable to pay. But I have already informed the bank by mail that I am ready to pay and would require some time for the same. But As per RBI's fair practice code and IT policy they have hacked all of my data and contact list. They have called my relatives and people from my building and threatened them to make the payment. Even after being in constant touch with these guys on a daily basis, they have breached the code of conduct which has led to Mental Harassment for me and people who have nothing to do with the loan. As there are only 2 members in my family, they visit my place and create ruckus and harass my mother. This has led to my defamation in my family and society. With the help of my financial and legal advisors, I have already opened an escrow account where I am accumulating Funds for all my creditors.
I am already in constant touch with the company regarding the repayment and still, they are making unfair practices to people who have nothing to do with the Loan. Also without any authorization they are visiting my place and taking pictures and stating that they will not leave without payment.
Hence I request RBI and RBI sachet department to look into this matter at the earliest as they are violating RBI guidelines and IT Policy wherein no bank or NBFC is authorized to save Customers' personal data. Before I take any legal action, I request and urge RBI & RBI sachet department to take this matter on priority.

Name of the Collector: Vikram Wadekar, Pralad More, Sunil Levesh Kadam, Santosh Patil, Neha and Suresh Eragolla.
Phone number from a call received: Vikram Wadekar - [protected], Pralad More - [protected], Santosh Patil - [protected], Sunil Kadam - [protected], Neha - [protected], Suresh - [protected]
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Apr 2, 2022
Complaint marked as Resolved 
Fullerton India Credit customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2022
Fullerton India Credit Customer Care's response
Hi Shreyas, we understand that you have already raised concerns via email to our senior management desk and our official is investigating on the same. We will arrange to respond to your email at the earliest. We request your patience while we gather complete information - Fullerton India.
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    +91 22 6749 1234 [Corp Office]
    Fullerton India Credit Address
    Supreme Business Park, Floors 5 & 6, B Wing, Supreme IT Park, Supreme City, Powai, Mumbai, Maharashtra, India - 400076
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