Fullerton India — Unable to close my personnel loan due to uncertainty between branch employees and customer care executives

Address:

Thrissur, Kerala

Hello Sir, I am having a PL with Fullerton India-Thrissur Branch( Loan a/c no-[protected]). I wanted to close this PL for the purpose of clearing my CIBIL record. Now I went to the thrissur branch one day for closing the loan. They gave me a toll free number and asked me to call and get a request number, only then these people will be able to close it. I called and got the number on 6th Aug'14, took a DD for Rs 48239 as per the customer care people and went to the branch, the next day. Now the big surprise!!! The Branch people says that they can close the loan on 13th Aug'14 only. They also says that the people sitting at the customer care office are chutiyas!!!. They also told me ' sir you send anybody with the same DD on 13th Aug, and we will close your loan. NO NEED TO TAKE ANOTHER REQUEST NUMBER. Now The big mistake which I did was that I beleived these , and send my poor aged father with the DD to the branch which is at the 2nd Floor of the building, which don't have a lift. What happened next??? They rejected my father with the DD and said we cannot close the loan unless you call the toll free number and get another request number!!!. I called the manager, and his reply shows how sincere, These FULLERTON are!!!- ' It is your need to close the loan...not ours!!! So we will make you run left and right!!! You will have to oblige!!! Nice !!! THANK YOU !!! FULLERTON!!! GREAT JOB DONE!!! I will defenitely recommend You to others!!! Regards, KRISHNAPRASAD K R [protected]