Fun Cinemas — mismanagement of a situation by manager & staff. no reimbursements & refunds provided to the victim.

Address:

Chandigarh, Chandigarh, 160002

Me & my friend were at the fun cinemas (Located in manimajra, panchkula district) to watch 2:30 pm show of movie 'sanju' on 1st july, 2018. During the movie interval when we were there at the counter to place our order, the man standing behind us started shouting & yelling at the staff that why it's taking time to get my order placed (Although it was hardly few seconds we were standing there at the counter to get our order placed).
We, out of courtesy, told that man to place is order first & we shall wait after him. The man placed his order, stood aside & i started placing my order. Within a few seconds, the man started shouting at my female friend uttering vulgar cheap words without any reason. Me, including my friend and all other people standing there were startled & thinking why that man is acting so harsh & unethically.
The man continued behaving such madly, & the whole fun republic staff was just standing there enjoying the situation. When we asked for the manager to be called upon, after a long interval the manager made his presence. But, to our surprise, he did nothing instead of calling up the local police.
When the police arrived the situation & investigated, it was pretty clear to them that the man was accused (Since the staff boys placing our order were confirming what had happened). But the police & manager failed to get the accused man say even a 'sorry' to us.
Instead that man was allowed to sit in the same theatre & continue watching the movie show. On the other hand, we the two girls were left questioning the manager what exactly he did to handle & combat this situation.
The manager, named reet, din't even proposed to offer a refund & reimbursement to us. It was a complete failure of the whole system to see how being the victim, we ourselves were feeling so discontented at the fun republic management's incapability to handle such a small situation.
Even if both the involved parties were made to leave the premises with refund, then also it would have been fine. Such incapable managers should not be appointed who cannot deal with these kind of situations. He could have taken & executed some good decisions if he was a genuine manager.