Future Group — Bought suit at Hyderabad Central, Suit Studio was not as per requested measurements even after 4 trials.

Address:

Hyderabad, Andhra Pradesh

I bough linen for suit in Suit Studio Hyderabad at Hyderabad Central and got it stitched there itself. I had been there for 4 trials and one initial visit for buying but even after this they didn't stitch it as per requested measurements. Since I had to fly same day to abroad I took as it is without trial on last visit by believing the Future Group. But alas there was not alterations done and suit it lying with me here since 3 months. I'm not able to wear it also. I sent mail to Priya <[protected]@futuregroup.in> and "customerservice.[protected]@futurelifestyle.in" then after 3-4 days I got response of they are verifying it. Again after multiple follow ups after 4 days I got reply somebody will call. And that guy name is Arpit Puri <Arpit.[protected]@futurelifestyle.in>. This guy rather than solving the problem started to give me the fake promises and dragged the issue without any solution for one month. And later in the calls started to teach about professionalism and his positions in FutureGroup. Also threatened me to withdraw the complaint and refused to cooperate in any manner to solve the issue. I'm shocked by this kind of behaviour and unethical approach of Future Group employees for consumer complaint resolution. I need just my money back for the merchandise I spent and the rest expenses to courier it. That's it. Still looking forward for honest and ethical response from FutureGroup.