[Resolved] Gaana.com — Credit card amount deduction with auto renewal

Prashant 075

Address:

Gurgaon

I have cancelled the auto subscription of gaana + in june 2019 and removed the my credit card details from app, after that in june 2020 they again taken charge from credit card without asking any credentials. And now they don't have my card details and how to taken amount from my card. They did fraud with storing my card details without my permission in there system, while details already deleted in june 2019.

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Aug 12, 2021

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

For any further issues, you send us an email at [protected]@gaana.com with your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.