[Resolved] Gaana.com — not able to download songs in gaana plus user mode
A
ashutosh vaishnav
Address:
Krishna colony near krishna colony, zero no gali, Vidisha, Madhya Pradesh, 464001
I'm a gaana plus user. When i click on download button it shows the downloading percentage but it reaches 100% it does not get downloaded and shows a down arrow with a small circle. I even subscribed it twice but this problem doesn't get solved. What to do now because i subscribed it for a years and the songs are still not getting downloaded. Tell me how to solve this problem
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Mar 24, 2020
Complaint marked as Resolved
Gaana.com customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2020
Gaana.com Customer Care's response Dear User,
Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern
We do understand your concern regarding the download.
Please be advised, that if the songs are stuck in queue, you need to delete the songs in queue then logout and login again using the registered details.
After logging in try downloading a single song and see it it works.
For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.
Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.
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