[Resolved]  Gaana.com — Refund my subscription

I had a very bad experience in using gaana, that is till they auto-renewed my gaana plus subscription without my permission.

I had turned off auto-renew while buying into the subscription, as well as elsewhere where it was asked. I would've loved to continue with their services however, i'm not comfortable in buying the subscription at this moment in time.

Kindly refund me the amount of rs. 399, and cancel my gaana plus subscription.

I look forward to a prompt resolution from your side.
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Aug 12, 2021
Complaint marked as Resolved 
Gaana.com customer support has been notified about the posted complaint.
Verified Support
Jul 07, 2020
Gaana.com Customer Care's response
Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern
For any further issues, you send us an email at [protected]@gaana.com with your registered details and details about the issue so that the team can look into the request further.
As you did not mentioned your registered email and number.
Complaint comments 

Comments

Hello

TEAM FREE FIRE

I have not done anything wrong and i'm sure I have followed your rules of conduct and you have Suspended my account for not any valid reason please back my account as soon as possible

my charecter id. ([protected])
my account name.( GAMEN᭄Emon√ )

thankyou so much

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