Gadgets360.com — Got stone in place of phone but not replacing it

Address:500032
Website:gadgets360.com

I have received 2 stones against the order of xolo era hd from gadgets360.com
Imei no: [protected],

Order id:oa045213d50bfc2b92
Delivery date : 19th jan
Ordered through mobile number: [protected]

Delivered through gojavas (The worst courier service in india, see review on net)

I register fir against gojavas and police acquired a receipt from their office which shows that money transferred to gadgets360.com

Gadgets360.com didn’t gave any reply to my mail. After threatening to sue them legally (Which the person who ordered it for me do eventually) they asked me for cctv footage (Which luckily i have).

But don’t buy anything from there i[censored] don’t have cctv at home, otherwise no refund no replacement (I guarantee it) .

How to solve this issue peacefully...
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Dear Customer,

We have reviewed your concern.We would like to inform that since we are mere logistic partner of sellers, we do not pack or have authority to make any changes what so ever to orders to be shipped by us. Since we have very secure and alert facilities from where the orders are collectively shipped to various locations, theft and leakage is ruled out and monitored extensively. Since you are so upset with the issue you have faced we shall as well get this checked on our end. Request you to please share the AWB number so that a thorough investigation may be held since we at Gojavas do not promote such illegal and unaccepted practice. A strict legal action would be taken against the defaulter .


regards,
Team gojavas
To Gojavas,

NDTV Gadgets360 just confirmed from CCTV footage from vendor side that the product was packed properly. And then handed over to courier. Whatever happened afterwards is fault of courier service. This kind o[censored]nethical practice by courier service company is alarming. Anyone shouldn't trust Gojavas with anything valuable!!! If Gojavas really means what they say, strict action should be taken against defaulter (who replaced the parcel).

Order id:oa045213d50bfc2b92 from Gadgets360.com
Delivery date : 19th jan

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