Galgotias University — Refund of program fees and hostel fees

Address:

Plot No.2, Sector 17-A, Yamuna Expressway, Gautam Buddh Nagar, Greater Noida, Uttar Pradesh 201308

I took admission in GALGOTIAS university in October 2020 and paid RS. 20000 as program fees and RS. 13000 as hostel fees. Later in December 2020 I took admission in an another university. I emailed GALGOTIAS university and asked them for refund. They asked me to provide some necessary details like enrollment number etc. and so I did. But I didn't heard anything from them later. Whenever I asked them about an update to my refund they would just reply by saying that they have forwarded my information to the concerned authorities. That's it and they didn't replied anything else. And after some time they stopped replying me. As the COVID pandemic was going on I couldn't visit the university. I visited the university in October 2021 and then they asked me to fill the refund form. So I did, after submitting the form they asked me to wait for 10 days and contact Mr. NIVAS JHA at GALGOTIAS college. They said that within a few days your transaction will be completed. After 10 days I tried contacting Mr. JHA but the landline number they gave me was never answered by Mr. JHA. So I had to visit the university again. They said they didn't receive any form for refund and started blaming me for this. Later they asked me to write an application and told me to wait till the end of November. The month of December is about to end and I haven't heard anything from them. Please tell me what to do.