[Resolved] Gati — Bad Service and Package not delivered yet

Ramankumar509

Address:

Amritsar, Punjab

Hi My name is Raman and at present I am in USA, My went to India on Vacation so I booked Kid cycle for my daughter with Doc no.[protected] from Snap deal and the parcel is held in Amritsar from yesterday. from yesterday I am calling their customer care and emailing them for the issue, First of all their behavior is vary vary rude and till now I did not get any information/ confirmation on the delivery. This is very unprofessional and bad service. can someone help me - what I can do as per the LAW. Please suggest

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Jun 11, 2015

Updated by Ramankumar509 Vary vary poor and bad service, Customer care is so rude and hang up without giving an proper information.

Can someone sugget, what i can do

Verified Support

Jun 12, 2015

Gati-KWE Customer Care's response Thank you for reaching out to us. We are sorry that your experience with Gati wasn't as pleasant as promised. We sincerely apologize for the inconvenience caused. Your concerns have been noted and we'll have a team working on resolving the issue for you immediately. Please share your contact details with us. It'll help us assist you better. Also, if you happen to know the names of our employees you've interacted with and/or their phone numbers, please share them with us. We are constantly improving our services each day to reach our customers' expectations and your cooperation plays an important role in the process. We hope your next Gati experience is as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns. Assuring you of our best services always. Customer Service Team Gati