[Resolved]  Gati — Case of intentional theft

This is regarding docket #[protected] which involved shipping of 2 medium sized luggage bags from Indore to Bangalore on Mar 11 2014. The bags reached Bangalore on Mar 15th. But, when we received these bags and removed the tape, we noticed that the zip from 1st bag was broken. On opening the bag, we found significant items missing and the lock on this bag was also replaced by a smaller size lock which could be opened by the key of the 2nd bag! On the 2nd bag, the wheels were broken and items were missing. The stolen items include 3 sets of brand new shoes worth Rs 12000, new clothes, imported goggles, clothes, toys and shoes for baby, imported chocolates, 15 DVDs etc. This list is not exhaustive and there are more missing items. Food items that were sealed were unsealed and tasted. This was certainly an intentional theft !! Total damage is around Rs 50, 000. I have been following up with Gati's customer service and my experience has been equally frustrating. Whatever documents they asked for, we promptly provided them all the documents. They kept delaying on activities at their end for a month and now they are asking us to provide them the receipts of each and every item that got stolen in our luggage!! They say they cant do anything until we provide them the receipt. I dont understand what were they doing for the entire month !! I have couriered stuff all across the country. But, this is the first time, items are missing from my bags. I have never ever had this experience and I am extremely disappointed with Gati's service. With this pathetic service, I would never ever recommend Gati to my friends or in my work place. I have decided to take legal action against them and will report this incident to consumer bureau.