Gati — Complaint against courier boy

Address:

Khordha, Odisha

Hello, I am Amiya Ranjan Panda from Bhubaneswar, Odisha, India. I have ordered a product “Automatic 3 burner gas stove with marble finish” from Shopclues. The ordered item has shipped by GATI surface courier with tracking number:[protected] from Delhi. Yesterday at daytime, the delivery boy from Gati courier called me for confirming my address of delivery. I told him that I am in office right now. Please handed it over to care of person of that address i.e. Ramesh Chandra Malla, which is mentioned in delivery address. The courier boy has called me 4 times at 7.40 pm. Due to some busy work, I could not receive his call. After 5 minutes, I called him back. I astonished by seeing the behavior of that boy over phone. The behavior of that boy over phone was very rude. He threatened me “why you have not received my call, so I ll return the product back and he cut my call”. Again I called him back. He threatened me not to call him back because he was busy. When I checked the status of my order, it is updated that “Undelivered due to CONSIGNEE REFUSING TO ACCEPT DELIVERY” at destination city. Even though the courier boy has not come to the mentioned address, he has updated the status like that. Please take necessary action immediately against the courier boy and also delivery of the product to the mentioned address. Otherwise people will fear to take products over your courier. I am a regular online buyer. But I have never seen such behaviour by any courier boy. I have also filed a complaint in your site with reference number: CS91995 today.