[Resolved] Gati — Item not deliver for more than 2 weeks now! Docket #[protected]

Siam LGk

from Shillong, Meghalaya

Address:

East Khasi Hills, Meghalaya

I have placed an order on infibeam.com on 11 May, 2015. The same has been dispatched through GATI but it has not reach me till now! It's more than 2 weeks now. I have lodged a complaint through Gati customer care and this is the complaint no. 12746021. on 23 May, 2015, I spoke with Gati CC and I was told my item will be delivered on 25 May, 2015 which was already yesterday. On tracking my docket no., my item is still at Kolkata. It has come to my experience after many talks with Gati Customer Care that they keep on telling me that problem will be resolve as soon as possible, but the reality is totally a different case. Please resolve this once and for all and deliver my item. Lastly, I may add that my item is a delicate iPad Air 2 tablet and I am very very concern about the safety of the product!

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

May 30, 2015

Gati-KWE Customer Care's response Thank you for reaching out to us. We are sorry that your experience with Gati wasn't as pleasant as promised. We sincerely apologize for the inconvenience caused. Your concerns have been noted. Please provide us with your contact number and we'll have a team working on resolving the issue for you immediately. We are constantly improving our services each day to reach our customers' expectations and your review plays an important role in the process. We hope your next Gati experience is as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns. Assuring you of our best services always. Customer Service Team Gati-KWE