[Resolved] Gati — Item not yet delivered.

Suresha B.

from Hyderabad, Telangana

Address:

Bangalore, Karnataka

Docket Number[protected] It was supposed to be delivered on 22-OCT-2014 On 05-NOV-2014, I received an SMS saying that the it was Undelivered due to “Delivery Not Accepted“. Also in the Gati website now it is showing: DATE of LAST ATTEMPT - NO OF ATTEMPT 1 REASON CONSIGNEE REFUSING TO ACCEPT DELIVERY I am suspecting that someone has made false claim that “consignee refused to accept delivery”. I request you to investigate who has made this false status update. I request you to: 1) Ask the delivery person to call me from his cell phone and talk to me at least one hour before coming for delivery. 2) Click a picture from his cell phone at the delivery location to prove that he has really gone for delivery. 3) Take a written explanation with signature from the consignee for refusing to accept delivery . Simply saying the consignee refused is not convincing. Thanks, Suresh

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Complaint marked as Resolved

Verified Support

Apr 02, 2015

Gati-KWE Customer Care's response Dear Customer, We are sorry that your experience with Gati wasn't as pleasant as promised. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We are constantly improving our services each day to reach our customers' expectations and your feedback plays an important role in the process. We apologize for the delay in our response and understand that the issue is most likely resolved by now. We hope that your next Gati experience will be as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns. Assuring you of our best services always. Customer Service Team Gati