[Resolved]  Gati Kwe — Consignment not delivered in time

Address:

Kolkata, West Bengal

I handed over a consignment of two boxes to Gati KWE in Mumbai on 28-June-2014 for delivery at my father's house at Barasat (in Kolkata). On 4-July-14, somebodyfrom Gati called my father, and informed that my consignmentalready arrived in Kolkata, and that he would deliver the package the same day. Later when the consignment was not delivered, I contact Gati. To my surprise I learnt that one of the two boxes was not despatched from Mumbai until 7th July. Since 7th July I have been frantically calling different people of Gati at their phones and mobiles, and every time they have been giving me fake assured dates of delivery. The whole matter seems to be mysterious, and I am anxious that they have lost one of the boxes. There is a computer in one of the boxes, and there are clothes, winter garments, utensils, books and things which are very important for us. The Gati Docket No.=[protected] I have already lodged a complaint in Gati website, complaint Number= 13125326.