Gati-Kwe — Consignment not delivered in Varanasi even one week past assured delivery date

My consignment with docket no[protected] has reached destination Varanasi on 8 th July but its still not delivered after 5 days.
The assured delivery date was 5 th July.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2021
Gati-KWE Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused.
Your shipment is showing delivered on 13-JUL-2021. Kindly provide us a line of confirmation if you have received the shipment.
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Dear Customer,

We deeply regret the inconvenience caused.

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