Gati-Kwe — Delay in claim payment

Address:

Pune, Maharashtra, 411038

I had shipped my Motor Bike from Leh-Ladakh to Pune. When I received it, it was in damage condition. I called up Gati-KWE Customer Care Help line, and I was told the procedure to apply for the damage claim. I completed all the formalities, and submitted the required documents on 12 Sept 2015. After this it took me 3 to 4 days to get the conformation about the completeness of the submitted documents. Finally I got approval for the claim and go ahead for to repair the damages on 19 Sept 2015. Ketan G. is the coordinator from Gati-KWE for my case. Since after I got the Claim Approval email, am constantly following up with Ketan, but there is no responsible response from Gati-KWE. We had conference call between Ketan, me, and the "Gati Jammu and Kashmir" person. But this is also a month or more before. My Docket Number[protected]