Gati-Kwe — Package Delivered status

Hi, My courier was expected to be delivered on 28th May, 2022, On 30th May it showed the status as Out for delivery but after waiting for the whole day it didn’t reached my place and EOD status changed to Undelivered. Noboday has contacted me for the delivery and there is no update. On 31May, when I called customer care they said it is at the nearby MUmbai office but they cant contact them as it is an unauthorised centre. They don’t have nay details of that centre. How can we trust that courier will be delivered from an unauthorised centre. This my 5th time I have used Gati service, I never faced this type of issues it always get delivered on time. This time I am afraid for my package will delivered properly. And I cant see any data related to my complaint number shared by Customer care executive. Can I get a details on my package. My Docket number is[protected]