[Resolved] Gati-Kwe — Product Not Delivered and after raising Complain Docket no became invalid

[Resolved] Gati-Kwe — Product Not Delivered and after raising Complain Docket no became invalid

S Sumbhatt from Pune, Maharashtra Dec 26, 2021 Jan 11, 2022 This thread was updated on Jan 11, 2022

My product ordered from firefoxbikes.com was to be delivered yesterday on 25th Dec 2021, the shipment had origin from Greater Noida and destination is Dehradun. The shipment reached Dehradun on 24th itself and was to be delivered by 25th, however they never called for delivery nor they aproached the vicinity and still has the audacity to update there system with reason "Undelivered due to Consignee premises closed". Now when I complained to there customer care service they just removed my docket from their system and it's not track-able anymore. It was perfectly trackable just 12hrs ago and I have screenshots of that. I'll also be rasing a complaint with Firefox bikes for using a very unprofessional delivery partner. My Docket No :[protected] +2 photos Was this information helpful? No (0) Yes (0)
Dec 28, 2021 Complaint marked as Resolved Gati-KWE customer support has been notified about the posted complaint. Dec 28, 2021 Updated by Sumbhatt This issue has been resolved. I have received my product today, after 3 days of assured delivery date, however this much delay is understandable. Verified Support Jan 11, 2022 Gati-KWE Customer Care's response Your shipment has been delivered. Apologies for the inconvenience. We will try our best in future to make sure this type of inconvenience does not repeat.
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