[Resolved]  Gati — Poor service of GATI - Be alert when a product is delivered through GATI

Address:

Erode, Tamil Nadu

Recently I purchased a product in Amazon and the product was delivered through GATI carrier service. Tracking number of the product is[protected]. On 06/01/2015, I got an SMS from amazon as the product is out for delivery and i was waiting for the product. On 06/01/2015, till 5pm i didn't get any call or intimation about the product from GATI. So I tried to call the local GATI branch office in erode and enquired the status of product. I called to the Land line number mentioned in GATI website[protected], the number was out of service. Then i called to the mobile number [protected] which was mentioned in GATI website. After calling many times, some one attended the call and said in a rough tone as he cannot deliver the product on 06/01/2015. The person said as delivery boys are on leave and he will try to deliver the product either on 07/01/2015 or 08/01/2015. The person asked me to remind him again at 10 am on 07/01/2015 so that he will try to deliver on 07/01/2015. I got very irritated on hearing this irresponsible answer. I don't know why i should remind him for doing his duty :(. On 07/01/2015 morning, I got an SMS from Amazon as the product is undeliverable as addressee was not available. I got shocked on seeing the SMS. I called to GATI customer care and explained every thing, the response from GATI customer care executive was very bad. On seeing the way the customer care executive talked, I understood that they wont take any action. So I requested my sister to go directly to GATI courier office, Erode and take the parcel. We went directly to branch office on 07/01/2015 and took our parcel by our own. GATI is very poor in customer service. Be alert when your product is delivered through GATI. If GATI behaves with customer like this, Iam sure very soon it will loose its reputation, brand name and valuable customers.