[Resolved] Gati — Unethical behavior for delivery

Vkm_new

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

Gati courier service has been pathetic over a period of time and the latest example is what i have experienced as follows. I was supposed to get the delivery by 29-Dec and got the message in morning that it was out for delivery and in the evening at 7 i got message that customer has requested for the delay in delivery. They did not perform the delivery and Without talking to me or without my consent they updated the comments in system that customer has asked for later delivery date. This is quite an unethical behavior from them.

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Complaint marked as Resolved

Verified Support

Apr 02, 2015

Gati-KWE Customer Care's response Dear Customer, We are sorry that your experience with Gati wasn't as pleasant as promised. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We are constantly improving our services each day to reach our customers' expectations and your feedback plays an important role in the process. We apologize for the delay in our response and understand that the issue is most likely resolved by now. We hope that your next Gati experience will be as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns. Assuring you of our best services always. Customer Service Team Gati

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Comments

vdagar

from Bengaluru, Karnataka

With me they did same.
Gati sales assistant called me at 3:15pm that you item has been loaded and it is out for delivery. The item will reach by 5pm. As I was in office I informed the sales assistant that the delivery will happen at home and i have to reach there. So, give me some time for confirming my availability as I have to check with my manager. After ~15mins I informed him to go ahead and deliver, I will be present by 4:15PM at home.
He informed that sir, it will reach by 5pm. When I called at 5:15pm he informed me to talk to delivery guy directly. When I called delivery guy he told that delivery will happen by 7pm as he has other 5-6 delivery. Then when I called him at 7pm he didn't pick the phone. Then I called assistant again, he told that I will check and revert back. He called and informed that there is traffic jam in the way so there is a delay but delivery will happen. Then I called assistant again at 9pm then he didn't pick his phone. I called delivery guy, he picked that his vehicle doesn't have diesel and he has tried to check at multiple petrol bunks, it is not available anywhere. Then he informed that he will deliver tomorrow early morning. But no reply then from both of them and not picking phone as well.

When I check the status of the shipment online it is showing at 3:22pm the status updated is that "Not delivered as the destination address changed at the Destination". where as I have not requested for any address change