Generalindia.com / ETA General [EGPL] — Complaint for replacement on outdoor unit of O General split a/c

Address:	625005
Website:	www.generalindia.com

We have purchased O general split a/c 4 years ago, initially we faced some problem due to improper filling of Gas during installation of a/c outlet, we solved the same with the help of Ogeneral Customer care, and again after 1 year we face the issue due to leakage of gas from the a/c outlet and we resolved the same with the help of service engineer.

At present, though we used a/c, we did not get cooling of air in the room, we approached O general customer care, after the visit of service engineer it was said like due to electricity problem it was not working properly.But that was not the actual cause, electricity was good. Finally we found that outdoor a/c unit functionality is not working.

With the help of service Engineer, outdoor ac unit was taken by them to repair, it was hardly 20 working days since the unit was not replaced properly. This was the Worst service commitment that O General Provides, Quality of the Product was not at all satisfied and customer care replies and solution taken for this is very worst and wrong commitment that given by their staff in madurai branch.

On every call, they reply with the message that a/c unit spare have been ordered, till now we did not get any spare or new one which they promised us. Without a/c in this climate was horrible.

I would directly approach in the other way to higher officials, if it not replaced within 1 day of time span.