Generalindia.com / ETA General [EGPL] — New window ac purchase-not working

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	ETA O-general

Dear concerned

I've purchased new window ac 1.5 ton of make eta o-general dated 20th may 2016 from vijay sales indrapuram, ghaziabad. It was installed on 21st may 2016 by eta engineer at 5pm. Since the installation ac sounds like a generator, creating a lot of noise. I've never heared or seen an o-general ac making such loud noise. Model number of ac is axge18fhta. On asking the same to installation engineer, he answered that he is not aware the technical aspect of internal working of ac. He is only aware of installation part and he didnot gave any demo of the ac as well to us. We've thereafter at the same time locked a complaint at o-general customer care, request number - gha[protected], which was assigned to a technician (Vinay kumar). We got his contact details through service request which was switched off since the the time we've been trying him. (Contact number [protected]. We have spent 38000inr on this ac. Is that a service which o-general is providing to the customer and harassing customer after purchase. We would want an affirm action to be taken on o-general.