Generalindia.com / ETA General [EGPL] — with in warranty period, problem not rectified, poor response

Address:	600034
Website:	www.generalindia.com

My name is rajesh, my contact number is [protected] (Registered mobile number), i am using o general split a/c. On may 5, 2017, i registered a complaint for noise problem - complaint number - che[protected], without solving the issue the call was closed by the technician. So i raised another complaint no. Che[protected] on may 9, 2017. On 16-may-2017, mr. Loganathan - technician, during cleaning my a/c indoor unit, he broken a part and unable to close the door. The call also closed by the technician. I raised a another complaint no. Che[protected] on may 16, 2017. Still the broken part was not replaced. After 20 days the same technician came with a new part, that also broken. Still my noise problem is not solved. Why without solving a issue the complaints was closed by your technician? Warranty period is going to over, still i am suffering with noise issue and broken door in the indoor unit. Take immediate action either by solving the issue and completing the pending general service for a/c and provide extended warranty for my family suffering or accept your failure and replace the unit or return my money and take back your unit. Several times i wrote to customer care also, no solution given till date. What is your response time and repair cycle time for solving a break down call please explain.