Gifts-To-India.com — Order ID RGTI-[protected] Rakhi not delivered to Canada location

I have ordered 2 Rakhis from Gifts-to-india.com website of Rs. 729 and it hasn't been delivered to Canada where my brother resides. Calling everyday to check with my brother whether he has received the rakhi or not, unfortunately its been 30 days and he is still waiting and rakhi is over now. Customer support is unresponsive, they've taken money from innocent customers without providing courier details, making tracking impossible. I deeply regret my order from this website and wouldn't recommend it to anyone; it feels like they're taking advantage of customers' money & emotions.