Gifts-To-India.com — order was not delivered and worst customer service

I have placed my order on 13th may 2018 with order no: ygti-#.

This was a gift for my mom on the occasion of mother's day. I have placed my order through paypal. The first irritating thing is when i placed my order i didn't receive my order number and then i tried to contact them using a number ([protected]) which is provided on the website and which is of no use because it is always switched off.
As i didn't get my order number i mailed them that i don't have any order status and they replied with automated mail as below.

Dear customer,

Greetings from us!!

We would like to inform you that we have received your order successfully.

As you have chosen courier item while placing the order, it will be dispatched from our end soon through courier.

Once it is dispatched from our end, you will receive a mail with tracking details along with courier organizations name.

As per our policy, we are unable to commit any particular date or time frame regarding the courier items.

Hope your recipient will receive the items soon.

Thanks for visiting our website. We value your association with us.

Thanks and regards,
Customer support department.

I was waited for 2days and checked my order status online they update it as pending.in their website, word pending means pending order status does not mean that your order has not been delivered.
Online status updation will be 2-3 days late due to order pressure.

Then i was waiting for my order for 1 week but i didn't get any product.

This is the worst services i never experienced. As my money debited from paypal i just started a case against them and asking my refund. I request to block this website and these # fellows are making money and fooling the public. People will be sending the gifts to their family and friends with happiness and this website is making money with that.

The website with no proper customer care should be blocked