Gillette India Ltd — Gillette Fusion Power broken in two parts and injury in my neck

Address:

Chandigarh, Chandigarh

Dear Sir, I had bought a Gillette Fusion Power shaver almost 10 months back and today while shaving in the morning it broke into two parts and the handle badly injured my neck, leaving me profusely bleeding. I had to rush to the doctor (Dr. Rajesh Dhir, Sr. ENT Consultant, Govt. Multi Specialty Hospital Sector:16 Chandigarh) for the immediate medical aid. I have taken the pictures of my injury in the neck as well as of the broken Gillette Shaver. I was told by Dr. Dhir that it was a great escape for me as a little further deeper injury could have very serious consequences. I have just visited the Harry Hyper Store, Sector:26 Chandigarh (Phone No. [protected] and 5086444) and lodged my complaint to them as I am their regular customer and this particular Gillette Fusion Power shaver was purchased from them. I spoke to Mr. Rajinder, the Incharge sitting there in the store and he was quite shocked to see the injury in my neck and also the broken shaver in two parts. He immediately phoned one of your (Gillette) local man Mr. Munish and informed him about the injury as well as the broken Gillette Shaver. Both of them were of the opinion that it is a very matter and it should immediately be conveyed to the Company by the aggrieved customer. I could have changed the broken Shaver at the Harri Hyper Store but then it would have been an end of this tragic experience, although they offered me the free replacement. I have just bought another new 3-in-1 Gillette Fusion Proglide Styler for Rs.1500/- as now I am very much afraid o[censored]sing your Gillette Fusion Power shaver . I will appreciate your most immediate reply on the above which should cover my injury, the broken shaver and the steps to be taken by your company to ensure that this MADE IN CHINA Gillette Fusion Power shaver shall have a better quality to ensure safety of the users. I have attached herewith the pictures of my neck injury and the broken shaver for your kind perusal and ready reference. R.K. Bedi (Mobile No. [protected]) e-mail: [protected]@gmail.com # 247, Sector: 15 A, Chandigarh (U.T.) 160015