Gionee India — Regarding replacement of malfunctioning handset[#[protected]]

Address:

Jabalpur, Madhya Pradesh, 482001

Dear consumer care representative,

As per trailing mail, i had purchased a mobile phone of gionee on date 16/01/2016. And at the time of purchase i had taken insurance of mobile so that i will not have to suffer. Now after 3 months o[censored]sing mobile, its screen is going black. I had visited service center of gionee one at (Narmada telecom near police thana jabalpur) and twice at (Diwakar agency, madhatal jabalpur) its been thrice, each time they repaired it which works well for some time and again it goes dark.

Now as i am tired of visiting service center over n over again for the same problem i am requesting them to replace the handset as same is in warranty period. Its been many days i am communicating with gionee representative but he is not giving appropriate solution. And their representatives are not able to repair that handset still they are insisting to visit the customer care again & again.

So request you to please help me in this regard and help me get a replacement or tell me the probable solution for the problem.

Waiting for your positive response.

Thank you,
Parvinder
Mob - [protected]