[Resolved]  Gionee — Service related

Address:Meerut, Uttar Pradesh

Good day, I bought my gionee 5.5 from sardarji phones meerut on 29/07/14. It had a problem of call drop and therefore i gave it to shanu enterprises meerut for servicing. Shanu enterprises sent it to the company (L3) for repairs as they told me they are not equipped to repair gionee 5.5. However when i received my phone back i was shocked to see the back camera cover of my phone missing. Therefore i gave the phone back to shanu enterprises who said that this is a fault of the company and told me to submit the phone. I gave the phone to shanu enterprises on 30.09.14 who sent it to the company which they call l3 for repairs. The ref no of complaint is rvsrn1409sep00175. Imei no: [protected] It has been almost a month now and i have not received my phone. This is causing me immense mental agony and financial loss as i have to waste my time and energy on this matter. Kindly help me and give my phone back to me after repairs. Thanking you Ankit singh 56/6 shastri nagar, meerut [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Gionee Communication Equipment customer support has been notified about the posted complaint.
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Model Name : Gionee S 5.5
IMEI No. : [protected]
Purchase Date : Sept 2014
Problem : Manufacturing Defect (Flip)
Use Feedback : Have to submit the handset 4 times @ utl service centre ( JMS Mobile Care, Bongaigaon, assam), The service people are not cooperative, product is non functional most of the time
Requested : replacement in lieu of manufacturing defect ( some temporary solutions provided during previous occasions still the problem persist)
Recent Status : submitted the mobile again to the JMS utl over two weeks, not getting any status information from JMS people.
I am really facing some serious issues in getting the actual status of my purchased gionee product.

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