Gionee Syntech Technology Pvt. Ltd. — Gave me somebody else mobile by changing its IMEI no through Software

Address:

New Delhi, Delhi

I have Gionee E6 which i have bought it in Nov2013. My Display got broken so i have given my mobile to Simran Service Point, Pitampura, [protected], on 18 May 2014. They took 5000 Rs advance from me. Then Simran Service point delivered my mobile to Gionee Labs through Gionee courier service. Then after two weeks i.e. 1 June, i called to gionee executive Hemant, [protected], and asked him, where is my mobile. he told me that your mobile has been misplaced by courier person. I was shocked when he told me this after two week. Then he told me that they are in talk with courier service to refund cost of mobile but after sometime he told me that we have found your mobile and we will delivered your mobile soon.I knew that he was lying and misguiding me whole time. I gave him deadline that i want my mobile by monday, 2 June14 but they failed to do so. Then i got know that Hemant ( Gionee Exceutive) left the organization and Sarfraz took his place. I called Sarfaraz ([protected]) on monday and i told him that i will go to consumer court If i wont get my mobile back. Then he told me another news that they broke up their tie up with simran service point and promised me that you will get your mobile by Wednesday at Simran service point he again told me that your mobile has already been delivered to simran service point on Saturday only, 31May. I knew that he was also misguiding me and lying. I went to simran service point on tuesday and wednesday too but came to know that they are closed from the last four days. I took holidays from my office but i have not got any positive result the only thing i got pain pain pain. I was totally filled with pain and anger. I again called to sarfaraz and told him that service point is closed and told him that now i am going to make a complaint on Consumer court then suddenly he gave me another point of contact Vishwajeet, He is in Gionee Operation team.I told the whole story to Vishwajeet and he replied, he will call me and let me know the solution. Then he called me and said that your mobile is RV solution, L11, near mahipal pur and told me to collect your mobile there. I was shocked once they told me that your mobile is in simran service point, pitampura which was closed from the last 4 days and suddenly they are saying that your mobile is in RV solution, Mahipal pur. I again came to know that this person is also lying. I went to RV solution, some person gave me one mobile and said this is your mobile. I checked IMEI no of that mobile and shocked to see that number was not matching with my original mobile(Present in my original bill) i again reported that this mobile is not mine then he took my mobile and with the help of software he changed the IMEI no of that mobile to my mobile's IMEI no. I called him(Sarfaraz) again and said i am not accepting this mobile since it is not mine but he forced me to take that mobile and promised me that if anything happens then he will take care. i was pissed off completely and filled with anger. I asked them to either return my money or new mobile or my old mobile with 5000 rs but he did not listen and forced me to take that mobile.I took that mobile because i was helpless at that time. I am damm sure that this mobile is not mine.They have given me some spare mobile by changing its body.They have changed IMEI no with the help of software but i know that on battery also their is IMEI number which nobody can change. This mobile is non removable battery phone but with the help of tools we can open it.I am damm sure that IMEI no on battery will be diffrent than my original mobile.Please suggest what sould i do. I am helpless completely. I spent so much money, time :-(