Gionee — Took from infibeam

Address:

Kolhapur, Maharashtra

I have taken gionee mobile online from infibeam. I started getting problem in my headphone & charger. So i went to a nearby customer care in ichalkaranji, they asked me to contact to infibeam & inform them. I called infibeam they said me to contact to customer care and gave me docket no. I went to them they said it we don't have information we will inform you. Nw its been 6 months & still they are informing me now when i went again to them they said your product is out of warranty so now the fault is of company or me as they dint even gave me service on time. Now who is responsible for this. Company said that handset is having gorilla glass 3. My mobile got slipped from about 4 feet and my gorilla glass is broken. As per this now no option was there for me instead of repairing it. So i called infibeam and said them my problem, i also said them all my problem. They asked me to send me pics i had sent them pics of mobile. They said me not to worry they will repair it in warranty and send me my phone back. As per their commitment i sent them the phone. They took my phone and reverted back to me after 3 months and said me your phone is out of warranty so it cant be repaired. I said them when i submitted you my phone it was in warranty and now you are saying me its not in warranty & still my phone is with them and they have not returned me my phone. Now who is going t5o take charge of it. Niether they are repairing it nor they are returning it back to me.. O as per above details i want you to take action against gionee & infibeam. I am ready to give you all details that you want.