Girias India Investment — panasonic washing machine bought on oct 7th 2018

Address:

Bangalore, Karnataka, 560005

I bought a panasonic washing machine on october 7th from the girias showroom on st. Johns road in frazer town bangalore.
I was promised by the saleswoman sheela that the machine would be setup by tuesday morning (That is on october 9th). Hence i stayed back from work on october 9th for the tecnician to come and setup the machine. However i have spent the whole day trying to call the panasonic service center whithout any resolution and the girias saleswoman sheela is not answering my calls.
Is this the type of service that girias provide?
Then please let me return the machine and refund my money.