Gizmo Help — Dismissed insurance claim for no point

Address:	122001
Website:	www.gizmohelp.com

I bought my mobile iphone 6 from croma store in ghatkopar (Mumbai) november 2015. I also bought the gizmo help insurance along with it. I lost my iphone 6 while boarding the local train at vikhroli station on 4th july 2016. I registered my fir on 5th july and made all the necessary documents to be submitted for insurance processing. Gizmo help then asked me to get the fir translated into hindi language and get it notarized. I got the translated copy made from a local guy who sits next to the court house and notarized it. Gizmo help guys dismissed my claim saying this document has words mentioned saying "ghum gaya" which means lost in english and they cannot process the claim. I tried to speak to them for last 2 days and explain that this is no government document and i can get the new document made mentioning "theft" in it but they do not want to entertain the claim and say they cannot do anything. My details insurance id: 256877, claim ref no: 9109627 reg. Mobile no:[protected]