Gizmo Help — Rejection of insurance

Address:

Mumbai City, Maharashtra

I have taken a insurance for my mobile costing 20000rs and have given the premium for 1500rs . On 18 June my mobile was stolen when I was traveling in local train. I told the same the same to the company customer care and did as they directed. Firstly they took whole two months to process the insurance and lately they said my claim has been rejected just because they say the title of the fir is LOSS OF MOBILE and they say loss is not covered under their schemes and they will not pay me the insurance.. Is theft or stealing is not a loss. they want to make fool of the customers I have every time said that my mobile was stolen.they have recordings please check them I have mentioned in their forms with the stamp of the police station in charge.