Gizmohelp — Phone insurance

Address:	122001
Website:	www.gizmohelp.com

I purchased samsung galaxy s6 edge from croma store (Indirapuram, gzb) in december and insured it on the same day from gizmohelp. Now, when i have filed a claim with gizmohelp as my phone had been damaged incidentally, the company is not considering my claim and denying the claim on the basis of my first call intimation which is a single sided judgment because while i was informing to the person on call she was not been able to understand me whatever i was narrating her so i gave the phone call to my brother to inform her and then after neither she confirmed me nor anyone from the company called me to inform what they have noted about my phone damage.
Also after getting the decision from the company i have called several times to tell them about the call intimation that it had been noted down in wrong way because the person was not able to understand me whatever i was telling her at that time also i told them to follow my written statement along with the claim form which i had personally written and submitted on the same day.
To inform the company more about the wrong ways the company is troubling me by providing me totally unfriendly services. To say a few like - from website interference to its call support all the channels are totally uncomfortable to deal with. Also i’m saying all these issues because i have faced problems from the day first of reporting my claim to the company, while trying to upload my supporting documents i was unable to do so because the website not providing me uploading support due to website low quality interactive support to customer or website jam then i mailed my documents to helpteam and they uploaded it. Then after the company's backend team who all help customers through phone when one calls them they never give appropriate information and always i have noticed they have informed me wrong. I have few proofs as a screenshots.
Also i don't know why the company had never been able to share any information or knowingly it had always tried to refrain me from the details whenever i had asked it. They did not even mail me the final report of my case nor do its employees share to me my policy number which consists of 20 digits.
So i request the company to finally provide me proper support or else i am going to file a case against the company with support from consumer forum as the company is breeching business norms and its third quality business practices with customer are against my rights. These practices and services are totally harassing and inappropriate for me to bear. It is not my fault nor my negligence, its the company and its employees who all are trying to trouble me by proving me third grade services and now you all are saying it’s my fault that i did not informed the company in a right way. I know the company is doing all these so that i can leave my claim in frustration and suffering of all these unguided peoples and long procedures.