[Resolved]  Glazedinc — Refund not credited after one month

Website:

glazedinc.com

I have made a purchase of Nothing Phone 1 Transparent Back Case from GlazedInc with ourder id #141222 and paid an amount of Rs 585 via HDFC Bank UPI. Payment ID for the transaction is pay_K4j360ruU2xR9i . Due to the quality issues with the product, i have returned the product and reqeusted for a refund. As per then they have initiated a refund of Rs 585 to the source payment on August 19th with refund ID 'rfnd_K7QOxz4VgbPQiD'. I haven't received the refund amount even after a month. When I contacted GlazedInc, they have provided refund details and reqeust to check with Banck for further detaiks as the refund was already initiated from their end and was processed by RazroPay. But when i check with Bank with the UPI RRN provided by merchant, they told me it's an incalid one which doesn't exists.