| Address: | #IIFL Tower, Level-7, 143 MGR Salai, Kandancavadi, Perungudi, Chennai-600096, Tamil Nadu, INDIA., Chennai, Tamil Nadu, 600096 |
I paid the initial deposit of rs. 2124 as required on may 2, 2019. I was told that rs. 1800 is refundable after one year or whenever i decide to leave the company, i have to inform my executive (Zhahita) & they will initiate the refund process.
After paying the money, an agreement is generated which says rs. 1800 is non-refundable; when i called up the company, no one is ready to talk to me, the customer care team disconnects the call the moment they listen to the case. After trying to talk to them for 4-5 days finally, on may 9, 2019, one of the executives said that i will mail you a separate refund confirmation letter because the agreement is a previously loaded document & conditions have changed now. Again as expected i did not receive any mail. Again on may 10, 2019, after calling them for 30-40 times i was able to talk to one of the executives and she mailed me the document which again "no refund can proceed" against the work ids (I don't understand a single word from it). On top of it, as per there agreement i am working from may 3, 2019 while till may 10, 2019 i have not worked on a single document because of a technical glitch in their software. I could not see any image in my login id (Created by them). I was contacting them for the same continuously on email, whatsapp and phone numbers given. Without even listening to the issue, they will either give you a rote reply or they will disconnect the call. You can imagine the frustration, after 6 days of continuous calls, emails, whatsapp messages with continuous insulting disconnection of phone calls just because they were not ready to sort out the problem of not getting work, not getting help, nor anyone replying for the refund amount as well as the process. Further, they want me to sign the agreement and sen it across to them so that later on they can tell me that i signed the document (Which says 1800 non-refundable). It's not about the refund amount being small; it's about the ethics of the company. Why would anyone deposit money for demanding the work - only when somebody actually needs and is so pressurized to get the work that rather than being paid for doing the work he is paying & then getting the work.
The simplest resolution is if they have enough work than guide the people properly for working and still if somebody is not satisfied than refund the amount. I don't understand if have not worked for even 1 day than what gst should i pay for? Was this information helpful? | 
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