[Resolved]  Glen — The trust we placed on a business representative of Glen was totally shattered

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Bangalore, Karnataka

The trust we placed on a business representative of Glen was totally shattered today while I discovered the original MRP of products that we booked for purchase on 09/08/2014. My husband and I along with our two little children walked into the Glen showroom at Hebbal Outer Ring Road Bangalore, to purchase a chimney.The Business executive who interacted with us was Mr. Murthy. We were told about the chimney which carries this code: GL-6052 SS 60 CM 1000m3/hr.The executive quoted the MRP for this product as 29, 000.00 and that there is an Independence day offer going on which is a combo offer for a reduced price of the chimney along with a gas stove. We did not require the gas stove so requested him to give us a best price for the chimney alone and he quoted the best price to be 18, 600.00 after a lot of negotiation and TIME being spent in the showroom. His claim was that he could not give the chimney at this price as it was only meant to be the price while you purchase a gas stove along with it.We then thought we’d pick up a gas stove too if was at a reduced price because of the offer. We liked the gas stove that carries this code GL-1033 AI. The original MRP of this gas stove was quoted to be 12, 000. As a best price to purchase both the chimney and gas stove he quoted 18, 000 for chimney and 6, 000for the stove. We made a cash advance of Rs 15000 to come back later and settle the remaining amount and pick up the goods. I just happened to check the prices of these goods that I have booked online and was shocked to find that the MRP on the chimney was 18, 990 and MRP on the gas stove was 7, 990. I know that I still have purchased the goods at a price lower than the quoted MRP but the trust factor that we have on a business representative has been shattered. I will not regard this as a cheating and shattering of trust from Mr. Murthy but the same from Glen as a company. Because you have not ensured to instil a quality of honesty and trust building in your business representatives through training programmes and the like.