[Resolved]  GNG Electronics Pvt Ltd — SBI Debit Card debited but showing failed at POS Merchant

Address:

Gorakhpur, Uttar Pradesh

Respected Madam/Sir, I placed an order for a Dell laptop of Rs. 33, 490.00 on[protected] with GNG Electronics Pvt Ltd, Bengaluru, Karnataka. The order got cancelled due to some server related problem, but the above amount got debited from my SBI Debit Card. The merchant shopping site (www.compuindia.com) shows the transaction as a failed one as according to them they did not receive the payment. I called up SBI Customer Care on[protected] and they said it would take 45 days for the issue to get resolved. (I fail to understand why they are going to take so many days to resolve my problem.) The merchant, on the other hand, has asked me for a screenshot of the transaction details to proceed further in the matter. How can I provide them complete details (including the credit side of my account statement) of a transaction which did not complete? I am now in a fix as to what to do get my money back soon. I, therefore, request you to help me in the speedy recovery of my money. I furnish the following details concerning my Debit card transaction: 1. My SBI Customer Care complaint Ticket Number is: PG[protected] 2. The current status of the complaint( as per the SMS I have received is: “Claim raised with the merchant, complaint will be resolved shortly REGA.” 3. The bank account debit detail (as per my bank account details on the debit side) is: POS PRCH POS[protected] GnG Electronics_BD SBIPG The company is: GNG Electronics Pvt Ltd C/O YCH Logistics India Private Limited, Plot # 59, Maheswari Nagar, 1st Main, Mahadevpura, Whitefield road, Bengaluru, Karnataka India - 560048 TIN NO # [protected], Service Tax #: AADCG6133ESD003 I look forward to hearing from you at your earliest convenience. Thanking you, in anticipation. Sanjay Kumar Srivastava | Mobile No: [protected] |