[Resolved]  Go Air — Loss suffered on account of missing flight from Delhi to Mumbai

Address:

Mumbai City, Maharashtra

Dear Sir / Madam, I had purchased flight tickets through you vide booking ID[protected] for journey from Srinager to Delhi NON-STOP flight by Go Air and connecting flight from Delhi to Mumbai by Indigo flight no.6E-187 to reach Mumbai airport at 20:40 Hrs. on[protected], by payment from my Credit Card of HSBC bank for Rs. 45040/- as per your invoice no.NF23155 dated 28th March, 2013. I regret to inform you that Go Air flight G8-186, not only started late, but it made a unscheduled halt at Jammu and we had to change the plane to reach Delhi. It reached half an hour late at Delhi airport, as a result, in spite of our hurried efforts, to catch Indigo 6E-187 flight, we could hardly reach to its check in counter at 18.11hrs.. We were not allowed to board that flight by Indigo Air line, showing us rule no.4 printed on E-Ticket, and were compelled to miss that flight. As a result we were stranded at Delhi Airport for the whole night and had to purchase another ticket no.MQ14DS for flight no. SE171 to depart at 05-25AM dated 01, June, 2013. for Rs.43, 912, paid by Credit Card of HSBC bank, to reach Mumbai. Thus we had to suffer immense problem due to your negligent dealing, providing wrong information at the time of booking E-Ticket and failure to make alternate arrangement for our Journey from Delhi to Bombay on[protected]. You have failed to reimburse me the losses suffered by me and my family in spite of my email correspondence dated 03/06/2013 and telephonic reminders afterwards. Your attitude is highly regrettable and unbusiness like. Thus your dealing of getting ticket of Go Air NON STOP flight, which made unscheduled halt at Jammu, resulting in delayed arrival at Delhi, is a Restrictive Trade Practice and Deficiency in Service. Your failure to make alternate arrangement for our journey from Delhi to Mumbai is a gross inefficiency in service. Hence I call upon you to pay the sum, within THIRTY days of receipt of this notice, as under: Rs.43, 912/- Being the amount paid by me for new ticket for Delhi to Bombay. Rs. 5, 805/- Interest on the above amount Rs. 2, 000/- Cost of this notice. ___________ Rs.51, 717/- Total. If you fail to pay the sum as above, I will be compelled to file complain with the District Consumer Redressal Court and in that case you will be liable to pay additional amount as under, also. Rs.20, 000/- Approx. for Traveling and staying expenses at Gudgaon for various dates during which trial in Consumer Court will continue. Rs 8, 000/- Additional interest till the case is finalized and you are given time to pay the adjudged amount. Rs.20, 000/- for Mental Agony suffered by us. So please note that I shall be compelled to file complaint in Consumer Court, after the expiry of this notice period. You will be liable to pa y Rs.99, 717/- exclusively at your own risk, cost, responsibility and consequences. Thanks and Regards From, Anil Kumar Chauhan, F4/1-3, Gomti C.H.S. Sector 8 B, C.B.D. Belapur, Navi Mumbai- 400614. Mobile no.[protected], Email- [protected]@gmail. Com.