[Resolved]  Go Air — Uncalled for humiliating, violent, misbehavior with sick senior citizen

Address:

Chandigarh, Chandigarh

Flight dated - 5th dec 2013 from Chennai to Chandigarh
Flight Number - G8 / 304, 383
PNR No. - YSPE7G
Seat No. - 3E, 3F

I recall my nightmarish experience on captioned flight.Incidentally, i am retired top executive of nationalized bank with good travelling experience with various domestic/international flights.As such well familiar with flight protocol's etc.The sad incident pertains to chief purser/ flight manager, probably named 'VIJ' (As his name was not clear as at time of this incident, he deliberately inappropriately displayed the same for avoiding to note the same)But, he was in-charge on this flight as he was making all announcements etc.

Before takeoff from Mumbai, i requested for water as i am suffering from diabetes, cardiac condition etc. so feeling parched.She promised to provide same after some time.After takeoff i waited patiently but no water, which prompted me to press the bell. Now, the air-hostess at cockpit came, very politely i was telling her that your colleague at the rear did not serve me water. a midst innocuous talks, this chief came and started shouting at me uttering "I know what you are telling her''.(worth noting is that i did not called or talked to him).He admonished me that I should not expect instant service.when i tried to clarify my position, he very insultingly retorted that i should not argue with him.Besides his body language was just inappropriate.With continuous shouting, he tried to get physical with me. Timely, intervention of co-passengers saved me from his wrath. HE FURTHER THREATENED TO HANDOVER ME TO SECURITY STAFF, who would haul me for hours together Besides, my calm he continued with aggressive posture, made racist and castiest comments as i belong to minority community.
This unprecedented public humiliation/insult left me, my better-half totally shattered besides hurting our religious feelings and sensibilities. I am sure for certain that a service industry can never be expected to render such a shoddy, shameful treatment to customers who chooses to fly with them. Pl donot treat it just another run of mill case, have a investigation and book this erring employee for this rowdy behavior witch will put even a street urchin to shame. I NEED TO BE APPRISED WITH DEVELOPMENTS.

Yours etc
Bakhshi G.P. Singh